“Customer Service Representative” at “Spherion Staffing”

Spherion Staffing is seeking 2 customer service representatives for a Pasco County Organization – One long-term temp to hire position, and one short-term temp position of only about 2-3 weeks. The position is located very far South in New Port Richey! The starting pay is $12.00 per hour
Full time / Flexible with the scheduled hours – ALL MONDAY – FRIDAY **8 am – 5 pm , 8:30a – 5:30p or 9a – 6p with an hour lunch and two 10 minute breaks

ALL SCHEDULES INCLUDE a rotation schedule of 10 am – 7 pm shift, that each of the permanent CSR’s rotate, only one time per month. On a temporary basis, they will only require the employee to work this schedule in either their first or second week for training purposes, otherwise they will not be expected to start this rotation until they become a permanent employee.

Fast pace multi-line take about 50-60 calls per day The ideal candidate must be able to handle both very satisfied and dissatisfied customers when needed in a timely, respectful and helpful manner All CSR’s are cross trained on the front window Daily interaction with the public orally and correspondence – customer focused, respectful, tactful and always helpful Daily cashiering Daily account activation, termination, investigation, payment arrangements, payment extensions, and other general account maintenance interactions Researches and resolves basic and escalated customer related issues Review customer account to determine course of action allowed based on policy requirements Answering questions requiring judgment Understands, maintains the proper execution of policy/procedure, resolutions, and ordinances Ensures and promotes customer focused customer service Provides guidance, training and cross training opportunities to CSR’s to ensure continuity of service Reviews reports Interacts with internal and external customers with a goal related focus Responsible to work within the parameters of the established KPI’s of which the department is evaluated on by both internal and external parties
Please contact Carolyn Clapsis if you have any questions or are interested in more information! 352-796-6000 or email carolynclapsis@spherion.com